Submission Tilte
Collaboration & Cognitive Dynamics in HR Decision-Making: Ethics of Agentic Artificial Intelligence in Service Organizations
Submission Abstract:
Organizations are increasingly integrating agentic artificial intelligence (AI) into human resource (HR) decision-making processes, including recruitment, performance evaluation, employee monitoring, workforce planning, and talent development. Unlike earlier decision-support technologies, agentic AI systems operate with adaptive and semi-autonomous capabilities that allow them to participate actively in organizational decision environments rather than merely support human judgment. These developments raise important psychological questions concerning cognition, responsibility, trust, fairness, collaboration, and employee well-being. As service-sector work is characterized by interpersonal interaction, emotional labor, and dynamic operational environments, the integration of agentic AI has particularly significant implications for how HR decisions are experienced and enacted by both managers and employees. This Special Issue invites theoretical, empirical, and interdisciplinary contributions examining how agentic AI reshapes cognitive processes, ethical reasoning, decision authority, and workplace experiences within service organizations. Consistent with the integrative scope of The Open Psychology Journal, the issue aims to bridge cognitive, social, and organizational psychology with emerging perspectives from ethics, organizational studies, and data-informed decision research.